WEBDESIGN SERVICES TERMS

Content guidelines

These types of sites will not be made by G4DesignHouse

  • Adult: involving nudity in a sexual context, exposed genitalia or adult themes
  • Copyrighted Content: music, movies or games that you do not own the rights to
  • Spam/SEO: a site whose sole purpose is to gain Google ranking, Facebook “likes”, etc
  • Phishing: a site meant to trick users into providing their username and password or other personal information.
  • Illegal Content: content which may be illegal in the United States
  • Scams: get rich quick, pyramid/MLM, or other dubious schemes
  • Excessive Advertising: placing excessive advertising on your site, including more than three ad units per page
  • File Hosting: including sites that are not created by G4 Design House
  • Injurious Experience: sites that provide a horrible user experience, such as extreme flashing banners, excessive animated movement, or content that could provoke seizures in unsuspecting visitors

Domains

If you have selected and agreed to a package that includes one year free domain that you may request G4 Design House to purchase a domain on your behalf at no cost to you for the first year. With that said, you agree that, although we will do our best to get it, the exact domain name that you wish to own may not be available. Our representatives will try to come up with a few alternatives that you can select from at that point. Once you have selected one we will then purchase it on your behalf. You understand that you will be responsible for all renewals of that domain in order to keep it. You agree that we can supply the domain registrar with your personal information during the purchasing process so that they can contact you for said renewals. G4 Design House may opt to renew the domain on your behalf. We will invoice you for the payment once we receive notice from the registrar that the domain is coming up for renewal.

Services Overview

G4 Design House provides a number of services ranging from web design and development to different types of marketing, including but not limited to, search engine optimization (SEO | SEM), email marketing and Pay-Per-Click. G4 Design House is unique in the fact that we are a subscription based web design and service agency* and offer low affordable monthly rates on a no term month-to-month subscription that can be cancelled at any time with (30) days’ notice and the ability to offer flexible payment plans. G4 Design House is not a DIY service. We are a full service design agency that offers easy payment plans for its customers. This means that instead of charging the full cost of a project upfront like most agencies, G4 allows their clients affordable monthly payments following year one, Your payment will continue on a month to month basis for our Premium Service** or Standard Service package, at a reduced rate, that includes hosting management and other benefits that includes: Website files and database WEEKLY backups, Premium Website Hosting with 10GB of storage, WordPress Update Management, WordPress Plugin Management, WordPress Theme Management, Up to the minute monitoring, Security Monitoring, Security evaluation and resolution implementation, Access to a Project Manager / Account Manager, free marketing consultations, Google Analytics, Website damage repair – from user or major updates, Basic content changes – text and images Free, Additional WordPress (CMS) (Content Management System) training as needed, Access to a project manager as needed and ** (12) Hours Design Services each year with premium service. You will be notified by Email 30 days prior to the month twelve to select the service plan that suits your needs best. Should we not here from you, your month-to-month service plan will default to the premium package. You can call and change to standard with (30) days notice should you so desire at any time as long as you are a client and receiving our website design and services. Hosting and all services needed to run a successful website are included in the monthly services we provide. However, should you feel the need to continue your website with another service provider and also secure your website assets G4 Design House has created for you, you will need to pay whatever months are remaining within a thirty-six (36) month period from the inception date of service. We will transfer all assets to the host of your choice upon advisement to us you have secured new service provider. The transfer process will be completed for free and will be completed within (48) hours for you.

HTML vs. WordPress

Should you have your website built from scratch or should you utilize the WordPress Platform? Here is some info to help you decide.

WordPress Pro’s – WP is a complete community of developers that create hundreds of usable plugins to work within the WP CMS that comes pre-built for all WP websites / themes. This saves both time and money.

WordPress Con’s – Themes, plugins, and WordPress itself is regularly requiring updates for security patches and other fixes. These tools also all have to work well together in order for the site to maintain a good functional status. Because WordPress is a singular platform, all WP sites are connected to it via the different plugins making it more vulnerable to attacks and hacks. HTML Pro’s – With an HTML site there are zero limitations on what we can do in both design and functionality. Since HTML sites are not connected to a community they are far less vulnerable to attacks and hacks. We do not have to do regular updates to maintain its functionality and security.

HTML Con’s – It takes much longer to build an HTML website than a WP site, especially any functionality or custom requests. Because of that the cost is much more for an HTML site, nearly 3 times as much for a basic site without custom functionality. Edits and updates take longer as well.

Post Launch Service Hours

G4 Design House provides 10 hours of additional service that may be utilized after the launch of the website at no cost to the client. This service includes basic web design and content updates and does not include any custom programming. This additional service time is only valid for a total of 120 days from the time the original contract is signed to start the project. Once the 10 hours are met or the 120 days is reached, any work done will be at the discounted rates of $65/hr for design (rate only for current, active customers) and content updates or $85/hr for basic programming. Some programming may be at a higher rate depending on how complicated it is.

Work Orders

A work order is a per job contract for a specific change or edit that is requested. The work order must be signed and agree upon and payment made prior to the work being imitated. For large work orders payment may be split into half, one to initiate work and the other upon completion.

Logos with Web Design

G4 Design House offers a free logo service for new web design agreements. This free service shall include no more than 6 logo concepts created by G4DesignHouse. The free logo service does not include graphics or fonts that are hand drawn or made from scratch using web tools. Graphics shall be selected by G4 Design House (or the client prior to G4 Design House creating any concepts) via Shutterstock.com and may include stylized fonts. The client may mix and match the set of logos or request to have the color schemes changed at no cost. Once a final logo is selected G4 Design House will use that logo for the purposes website design. The logo will be owned by the client once the website has officially launched or the 30 day money back guarantee has been passed. If the client wishes to have the logo files prior to that for the purposes of print and marketing, G4 Design House may provide it to them once the client signs a release form agreeing to waive the money back guarantee.

30 Day Satisfaction Guarantee

All clients will have a 30 day guarantee that begins on the date the contract is signed. If for any reason you are not satisfied with our work you can simply contact us to cancel. After the 30 days you will you are entered into our subscription service terms* but cancel services at any time with 30 days’ notice. This guarantee does not pertain to the completion of the website project. In fact, in many cases the website will not be completed by the time the 30 days has been reached due to the scope of the project and other factors. You will, however, have received any logos or home page mock ups that are created by G4 Design House and sent to you for approval. These two items should provide enough information for you to decide if G4 Design House is the right fit for your business.

General

We may provide notices to you via either email or regular mail. The Service may also provide notices of changes to these Terms or other matters by displaying notices or links to notices to you generally on the Service. These Terms and the relationship between you and G4 Design House shall be governed by the laws of the State of California without regard to its conflict of law provisions. You and G4 Design House agree to submit to the personal and exclusive jurisdiction of the courts located within San Diego, California. The failure of G4 Design House to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements (including, but not limited to, any prior versions of these Terms). You also may be subject to additional terms and conditions that may apply when you use affiliate or other services, third-party content or third-party software. If any provision of these terms or incorporated documents, are found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in these Terms are for convenience only and have no legal or contractual effect. You acknowledge and agree that you are each waiving the right to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, more than one person’s claims may not be consolidated under any circumstances, in any form of any class or representative proceeding or otherwise.

Limitation of Liability

Part 1: We will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if G4 Design House has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; or (v) any other matter relating to the service; or (vi) any issues with third party service providers. Our aggregate liability for all claims relating to the service shall not exceed the amounts paid by you to for the past three months of the service in question.

Part 2: By default G4 Design House does not provide administrative access for Content Management Systems to clients unless the website will be hosted by a company other than G4 Design House. This is for security reasons as well as to protect the content and code that was used to create the website. In some cases client will request administrative access for themselves or to provide to third parties such as a marketing company. If a client requires administrative access for any reason it shall be granted with the provision that G4 Design House will not be held liable for any damage or loss to content or code of the website from that point on. A client may ask for G4DesignHouse to assist in fixing any issues at the rates of $65/hr for design/content and $85 for any basic custom programming needed. The programming rates may vary for websites that required more complicated coding.

Payments Revisited

We’re sure you understand how important it is as a small business that you pay on time each month as agreed upon. As we’re also sure you’ll want to stay friends, you agree to stick tight to the agreed payment schedule. You may also amend your payment dates if needed by contacting an account representative. All payment must be made using a credit / debit card only. Although you are responsible to contact us to update your information, we will issue a warning notice to you via email as well as telephone.

Emails and Email Hosting

G4 Design House is not an email hosting company. If G4 Design House facilitates the acquisition of emails on your behalf through a third party email hosting service, it is for the sole purpose of providing additional benefit to you. The emails acquired on your behalf are intended to be used via webmail. However you may elect to use a third party email program such as Outlook. G4 Design House is not responsible for third party email programs, nor are they responsible to make sure that you are using such programs properly. G4 Design House may choose to assist you at your request, but cannot guarantee proper usage and settings.

Returned Items

In the event that a payment gets returned declined /returned there will be a returned item fee added to the rescheduled payment.

Credit Cards – returned credit card transactions will incur a returned item free of $15 and they will automatically be reprocessed the very next Monday.

Checking Accounts – returned checking account transactions will incur a returned item fee of $35 and will be processed the very next Monday.

You can avoid any such fee by contacting our accounting department at 1.800.667.7514 at least 3 business days prior to your scheduled payment to amend the date.

Third Party Services or Companies

G4 Design House may use third party services and /or companies for services such as server hosting, email, website plugins, domain purchases or other services to help facilitate the completion of your project. In most cases G4 Design House is only acting on the behalf of the client to facilitate the acquisition of the product(s). G4 Design House is in no way responsible and cannot be held liable for any technical issues, complication or downtime that may occur. G4 Design House will not be responsible to provide any sort of credit, refund or discount of the services agreed upon due to problems with third party companies. We do promise that we will work with you and the company to resolve any issues and find an appropriate solution.

Emails / Domain – G4 Design House is not a registrar or email host. We may choose facilitate the purchase and acquisition of these items on behalf of our clients. If G4 Design House purchases the domain or emails on your behalf without charging you, it is only for the first year and is a courtesy. Any renewals will be the sole responsibility of the client. G4 Design House cannot be held liable for any technical issues such as down time, connections to third party email clients such as Outlook or any other technical problems that may occur with these services. Server Hosting – G4 Design House uses a third party server company that’s only purpose is to house and host servers and data and because of that downtime should be minimal. However, there may be times that your website is down due to maintenance or upgrades. This will typically happen in the middle of the night, but in some rare occasions may happen during your business hours. There may also be down time for unforeseen and/or uncontrollable issues such as power outages caused by weather, computer hackers with nothing better to do than cause problems, etc. We cannot control those issues and therefore cannot be held liable for any damages or loss. These issues affect us as they affect you and we hope they never occur and will do our best to help get them resolved as soon as possible.

Website Plugins – Since we use WordPress as our main platform for most projects we will use different plugins that help create user experiences, site functionality, ecommerce solutions as well as optimizing tools to give you the best end result that is possible. These plugins are created and maintained by a number of different developers and not by G4 Design House. Sometimes they are free and sometimes they have a cost. Any plugin that requires a one time or recurring fee is the sole responsibility of the client and not G4 Design house. Although, we do manage your plugins and their updates, we are also not responsible if any plugins have technical issues, have incompatibility issues or cause any sort of date/content loss. We will do our best to assist with the technical issues, and / or put in a support ticket with the developer to get it resolved. Plugins can only be managed / installed / removed by Administrators of the account. Please see Limitation of Liability Part 2 for info on User accounts and Admin Roles.