These are the Terms and Conditions of services provided to all clients of G4 Design House. By Signing your Agreement for our Web Services, you are agreeing to all the terms listed here.
At our discretion, these types of sites will not be made by G4 Design House.
- Adult: involving nudity in a sexual context, exposed genitalia or adult themes
- Copyrighted Content: music, movies or games that you do not own the rights to
- Spam/SEO: a site whose sole purpose is to gain Google ranking, Facebook “likes”, etc
- Phishing: a site meant to trick users into providing their username and password or other personal information.
- Illegal Content: content which may be illegal in the United States
- Scams: get rich quick, pyramid/MLM, or other dubious schemes
- Excessive Advertising: placing excessive advertising on your site, including more than three ad units per page
- File Hosting: including sites that are not created by G4 Design House
- Injurious Experience: sites that provide a horrible user experience, such as extreme flashing banners, excessive animated movement, or content that could provoke seizures in unsuspecting visitors
The client must own the domain that they wish to use for the final website address (ex: www.g4designhouse.com). You may choose to buy one at any registrar you choose, although we recommend GoDaddy or eNom for the ease of management they offer.
You may request for G4 Design House to purchase the domain for you on your behalf. G4 has a reseller account with eNom.com and may purchase the domain via that account and help manage it for until such time that you need to transfer it to your own account.
As a courtesy, we will pay for the first year’s registration and the client will be responsible for the renewals of the domain each year after that. We will invoice the client prior to the renewal of the domain. If the invoice is not paid by the time the domain is set to renew, we will have to let the domain expire. This will affect the website as it will no longer be live once expired. The client will have to try and repurchase the domain. If for some reason someone else acquires the domain, the client will need to purchase a new domain for the site potentially affecting any marketing or SEO efforts done to acquire more website traffic. G4 Design hOuse is not responsible for any adverse effect that is caused by this and is solely the responsibility of the client.
G4 Design House offers three core products – Web Design & Development, Digital Marketing, and Business Apps. Our goal is to provide these products in an affordable way to our clients allowing them to focus on their business, rather than their bank account. We are a full-service agency that provides a turn-key solution. We not only provide the design and development of your website, we also host, manage and service every aspect of the site. In addition to the services that any website may need throughout its life, there are many more that G4 Design House provides its clients free of charge in every agreement. Below is a list of many of those services that a client will receive with us.
– Shared website hosting
– WEEKLY backups – Website files and database
– WordPress CMS Update Management (periodically as needed)
– Plugin Management (monthly)
– Theme Management (periodically as needed)
– Up to the minute website monitoring
– Security Monitoring
– Security evaluation and resolution implementation
– Access to a Project Manager / Account Manager
– Google Analytics [plugin] Installation (if applicable)
– Website repair – from issues cause by updates and management.
– *Basic content changes – text and images Free for up to 45 minutes of work.
– Additional WordPress CMS (Content Management System) training as needed
– Free SSL – average yearly savings of $65
– Virtual Private Server (VPS) set up. (does not include monthly server cost)
In addition to these free services that G4 provides, there may be other services that a cleit require our assistance with that we will need to set up a work order for. These are generally going to be services that require a hard cost from third-party vendors or require a lot of our time. Some examples of these services, but not limited to are, domain transfers from our account to yours, website hosting transfer and set up from our server to another of your choice, servicing a website that we do not host or potentially did not develop, adding functionality or additional pages to your website that is beyond the scope of work for the agreement.
*Basic changes defined – the concept of basic changes is to allow our clients to feel comfortable reaching out to us to make minor changes on the site for them from time to time. We encourage our clients to use us to make changes to their site as often as they need, however, we must draw lines when it comes to content edits in order to prevent overuse of our services. We are a boutique agency and limited on resources. As a rule, we define a basic change as edits to your content that do not exceed 30 minutes of labor. Any work that requires more than that amount of time, may require a work order at the current rate of design.
Our goal is to provide a variety of services and plans that fit every type of business. Prices and plans will vary based on the overall scope of the project. Please contact someone on our sales team to inquire about the estimated cost of your project and what plan fits your business best. All Plans come with free management and hosting until the website is fully paid off.
Standard Plan: (active)
This is our most common plan used by clients currently and offers straightforward payment rates and terms that are easy to understand. After a small set up fee, your agreement will be for 24 monthly payments. This will be followed by a reduced rate for management and hosting on a month-to-month basis and you have full ownership of your website and files at the end of the agreement. We, of course, hope you will stay with us and we will continue to manage your website, help you with edits, etc. You may choose to move the site to a new host and we will provide you your website assets to assist with this process.
Standard Plan: (inactive – for reference purposes only)
Our core business model is to offer affordable monthly payments with limited obligation. We know that businesses need room for growth, change, and many other reasons. Because of that, we limit the client’s obligation to our company for one year (12 months). After that term, we will automatically reduce the monthly rate ($99) and convert them to a month-to-month plan seamlessly so as to not interrupt the website services and hosting. After 24 additional months, the client will have full ownership of their website and files and may choose to continue with the service as is, take the website to a new host of their choice, or even option to have G4 redesign the website we originally built if they feel it needs a facelift. Canceling prior to the full 36-month plan will disqualify the client from receiving their website files and ownership[p status. A client may choose to pay their remaining balance if they wish to take their website to a new host at any time. We will even offer a 10% discount on any early cash payout. A premium version of this plan is available, which will include additional post-launch service hours for a slightly higher monthly rate.
Multi-payment Plan: (some multi-payment plans may be obligated to the standard plan terms depending on their specific agreement/amounts being paid)
If a company wants to limit their overhead, this would be an ideal plan for them to choose. This plan splits the cost of the website into a few payments (2-3). Typically we would charge one payment to start the project and, depending on how many the client had left, either one upon completion or two upon completion with a 30-day split. Under this plan, the client would fully own the website after all payments are satisfied. These plans will receive a 10% discount for the early cash payout.
Under this plan, the client would have a portion of the website cost split into a multi-payment scenario. The remaining balance would then be divided over a 12 month period.
These options are provided to the client after the initial consultation and we have determined the final estimated costs based on the scope of work. We may provide other options as well that we feel could benefit both parties involved an are not limited to these plans.
G4 Design House does reserve the right to change our business model and plans for any reason and without notice. However, once agree and signed, we will not alter any active agreement nor attempt to so long as that agreement is valid.
Should you have your website built from scratch or should you utilize the WordPress Platform? Here is some info to help you decide.
WordPress Pros –
Saves Money: WP is an Open-Source community of developers that have built hundreds of useful plugins to work within the WP CMS for all WP websites/themes. Because we can use these plugins, and not have to build them from scratch, it saves both time and money, and quite a bit of both.
Easy to Manage Content: Since it has a built-in CMS that is very user-friendly and intuitive, managing the website content is very easy to do. So much so that even our clients, with a little training, can manage their own websites without the need for a designer.
WordPress Cons –
Updates: Themes, plugins, and WordPress itself are regularly requiring updates for security patches, new features, and repairs. These updates can happen often, as in multiple times a month. Some updates may break certain features of the website and we will have to go in a fix them. This is no problem for a developer but could be problematic for someone that does not have the knowledge or experience.
Security- Developers have actually done a really good job at creating security plugins that prevent spam and hackers. Millions of sites use these tools, but not everyone is privy to them existing. If you do use them, as we do, then you are pretty much safe, especially with good security features on your server. WordPress is a very large connected community in a sense and because of that, it draws more attention from nefarious people looking to do internet harm. Its a con really for any company or platform that is popular and is not unusual at all.
Proprietary: This isn’t always the case with an HTML site, but often times when someone is creating a business or product, they are creating something in an effort to provide a service or product that no one else is providing already. If that product is within the confines of your website as a feature or function of the site itself, then you are building something proprietary. With prebuilt plugins and CMS such a WordPress, it’s almost impossible to do that.
Set it and forget it: A website built from scratch in HTML does not have to worry about updates which can potentially break something on the site. Generally, once it is completed, tested and functioning as it’s supposed to, you can pretty much leave it alone with very little upkeep and management.
HTML Cons –
Development time: It takes much longer to build an HTML website than a WP site, especially any functionality or custom requests. This is because you are hand coding all of the features and elements of the site and do not have the luxury of themes or prebuilt functions.
Cost: Since everything has to be developed from scratch and takes much longer, it requires more resources and development time. In some cases, you may have to use multiple developers and programmers to create a website that a single person could have made using WordPress. More people, plus more time, equals much more money to complete.
G4 Design House is not an email hosting company, nor do we support email. If G4 Design House facilitates the acquisition of emails (this can only be done if we acquire the domain for the client) on the client’s behalf through a third party email hosting service, it is for the sole purpose of providing additional service to you. The emails acquired on your behalf are intended to be used via webmail, which is the default email management account provided by the email provider. You may reach out to us for support on the webmail account and will forward the request to the email service provider on your behalf. G4 is not responsible for your emails or hosting them, so if issues arise support requests and complaints should be directed toward the provider and not G4.
A client may elect to use a third party email program such as Outlook. G4 Design House is not responsible for third party email programs, nor are they responsible to make sure that you are using such programs properly. G4 Design House may choose to assist you at your request, if we can, but cannot guarantee proper usage and settings.
Part 1: We will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if G4 Design House has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; or (v) any other matter relating to the service; or (vi) any issues with third party service providers. Our aggregate liability for all claims relating to the service shall not exceed the amounts paid by you to for the past three months of the service in question.
Part 2: By default, G4 Design House does not provide administrative access for Content Management Systems to clients unless the website will be hosted by a company other than G4 Design House. This is for security reasons as well as to protect the content and code that was used to create the website. In some cases, the client will request or require administrative access for themselves or to provide to third parties such as a marketing company. If a client requires administrative access for any reason it shall be granted with the provision that G4 Design House will not be held liable for any damage or loss to content or code of the website from that point on. A client may ask for G4DesignHouse to assist in fixing any issues at the rates of $65/hr for design/content and $85 for any basic custom programming needed. The programming rates may vary for websites that required more complicated coding.
We may provide notices to you via either email or regular mail. The Service may also provide notices of changes to these Terms or other matters by displaying notices or links to notices to you generally on the Service. These Terms and the relationship between you and G4 Design House shall be governed by the laws of the State of California without regard to its conflict of law provisions. You and G4 Design House agree to submit to the personal and exclusive jurisdiction of the courts located in San Diego, California. The failure of G4 Design House to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements (including, but not limited to, any prior versions of these Terms). You also may be subject to additional terms and conditions that may apply when you use affiliate or other services, third-party content or third-party software. If any provision of these terms or incorporated documents are found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in these Terms are for convenience only and have no legal or contractual effect. You acknowledge and agree that you are each waiving the right to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, more than one person’s claims may not be consolidated under any circumstances, in any form of any class or representative proceeding or otherwise.
G4 Design House may use third party services and /or companies for services such as server hosting, email, website plugins, domain purchases or other services to help facilitate the completion of your project. In most cases, G4 Design House is only acting on the behalf of the client to facilitate the acquisition of the product(s). G4 Design House is in no way responsible and cannot be held liable for any technical issues, complication or downtime that may occur. G4 Design House will not be responsible to provide any sort of credit, refund or discount of the services agreed upon due to problems with third party companies. We do promise that we will work with you and the company to resolve any issues and find an appropriate solution.
Emails / Domain: G4 Design House is not a registrar or email host. We may choose to facilitate the purchase and acquisition of these items on behalf of our clients. If G4 Design House purchases the domain or emails on your behalf without charging you, it is only for the first year and is a courtesy. Any renewals will be the sole responsibility of the client. G4 Design House cannot be held liable for any technical issues such as downtime, connections to third-party email clients such as Outlook or any other technical problems that may occur with these services.
Server / Web Hosting: G4 Design House uses a third-party server company that’s only purpose is to house and host servers and data and because of that downtime should be minimal. However, there may be times that your website is down due to maintenance or upgrades. This will typically happen in the middle of the night, but on some rare occasions may happen during your business hours. There may also be downtime for unforeseen and/or uncontrollable issues such as power outages caused by weather, computer hackers with nothing better to do than cause problems, etc. We cannot control those issues and therefore cannot be held liable for any damages or loss. These issues affect us as they affect you and we hope they never occur and will do our best to help get them resolved as soon as possible.
Website Plugins – Since we use WordPress as our main platform for most projects we will use different plugins that help create user experiences, site functionality, e-commerce solutions as well as optimizing tools to give you the best end result that is possible. These plugins are created and maintained by a number of different developers and not by G4 Design House. Sometimes they are free and sometimes they have a cost. Any plugin that requires a one time or recurring fee is the sole responsibility of the client and not G4 Design house. Although we do manage your plugins and their updates, we are also not responsible if any plugins have technical issues, have incompatibility issues or cause any sort of date/content loss. We will do our best to assist with the technical issues, and/or put in a support ticket with the developer to get it resolved. Plugins can only be managed/installed /removed by Administrators of the account. Please see Limitation of Liability Part 2 for info on User accounts and Admin Roles.
We’re sure you understand how important it is for a small business that you pay on time each month as agreed upon. As we’re also sure you’ll want to stay friends, you agree to stick tight to the agreed payment schedule. You may also amend your payment dates if needed by contacting an account representative. All payment must be made using a credit/debit card only. Although you are responsible to contact us to update your information, we will issue a warning notice to you via email as well as telephone.
- In the event that a payment gets returned declined /returned there will be a returned item fee added to the rescheduled payment.
- Credit Cards – returned credit card transactions will incur a returned item fee of $15 and they will automatically be reprocessed the very next Monday.
- Checking Accounts – returned checking account transactions will incur a returned item fee of $35 and will be processed the very next Monday.
- You can avoid any such fee by contacting our accounting department at 1.800.667.7514 at least 3 business days prior to your scheduled payment to amend the date.
All clients will have a money back guarantee during the initial 30 days of their agreement. If for any reason you are not satisfied with our service or work that has been completed up to that point, you may contact us to cancel and receive a full refund of monies paid. Note: If G4 has created a logo for you and have provided the logo files, the 30-day money back guarantee still applies, however, any monies due you will be minus the cost of the logo as cancellation of the agreement voids the free logo offer. After the 30 days (from the date of contract signing) you will no longer be eligible for a full refund. G4 Design House may decide to allow you out of the agreement and may provide a prorated refund minus costs for any work done up until that point, including a cancellation fee of $99. This will be at the sole discretion of G4 Design House. If we have created a logo for you and have provided the logo files, the 30 day money back guarantee still applies, however, any monies due you will be minus the cost of the logo as cancellation of the agreement voids the free logo
G4 Design House offers a free logo service for new web design agreements. This free service shall include up to six (6) logo concepts created by G4 Design House. The free logo service does not include graphics or fonts that are hand drawn or made from scratch using web tools. Graphics shall be selected by G4 Design House (or the client prior to G4 Design House creating any concepts) via Shutterstock.com and may include stylized fonts and alterations to both in order to create the logo.Up completion and review, the client may mix and match the set of logos or request to have the color schemes changed at no cost. Once a final logo is selected G4 Design House will use that logo for the purposes website design. The logo will be owned by the client once the website has officially launched or the 30-day money back guarantee has been passed. If the client wishes to have the logo files prior to that for the purposes of print and marketing, G4 Design House may provide it to them once the client signs a release form agreeing to waive the money back guarantee.
A work order is a per job contract for a specific change or edit that is requested and usually involves either custom programming or custom graphic design. The work order must be signed and agreed upon and payment made prior to the work being initiated. For larger work orders payment may be split into half, one to initiate work and the other upon completion. This will be at the decretion of G4 Design House.
After completion and launch of your website, you may require additional edits, additions or changes. G4 Design House provides 10 hours of additional service that may be utilized after the launch of the website at no cost to the client. This service includes basic web design and content updates and does not include any custom programming. This additional service time is only valid for a total of 120 days from the time the original contract is signed to start the project. Once the 10 hours are met or the 120 days is reached, any work done may be required at the discounted rates of $85/hr for web design and content updates or $110/hr for basic programming (rate only for current, active customers).
Please note: G4 Design House wants to provide a great service and value to its clients. In most cases, we will not charge cents for minor changes no matter when they are asked for. Only when the changes are beyond what g4 considers to be reasonable will we require payment. It is at the direction of G4 Design House to make that determination. It will ultimately depend on the difficulty of change, time of effort, and the resources needed to complete the request.